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Frequently Asked Questions
Everything you need to know about NIAMO.
Getting Started
What is NIAMO?
How do I create an account?
Can I sign up with Google?
Do both partners need to create an account?
Is NIAMO available on mobile?
Linking & Partner Connection
How do I invite my partner?
How does my partner join using the invite code?
The invite code was sent to a specific email — can my partner use a different email?
Can I resend the invite if my partner didn't receive it?
What happens after we are linked?
Can I unlink my partner?
Can I link with more than one partner?
My partner deleted their account — what happens to our shared content?
Features & Usage
What are Love Notes?
What are Moments?
What are Events?
Can both partners add and edit content?
Can my partner edit my profile?
How does anniversary tracking work?
Plans & Pricing
What plans does NIAMO offer?
What is included in the Free plan?
What is the Silver plan?
What does Gold unlock?
How much do the paid plans cost?
Is there a free trial?
Do both partners need a paid subscription?
Can I cancel or change plans at any time?
What happens to my content when I downgrade to Free?
Account & Security
How do I reset my password?
How do I change my email address?
How do I delete my account?
Is my data secure?
Who can see my content?
What happens to my data if I unlink my partner?
Privacy & Legal (South Africa)
Does NIAMO comply with POPIA?
How do I exercise my rights under POPIA?
Who is NIAMO's Information Officer?
How do I complain about how my data is handled?
What laws govern my use of NIAMO?
Technical & Support
The app isn't loading — what should I do?
I didn't receive my verification email. What should I do?
I can't log in — what should I do?
How do I contact NIAMO support?
Still have questions?
Our support team is happy to help.
Contact Support
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